6 Common Trouble-shooting Tips: Zebra Printer Thermal Transfer Ribbons March 06 2017

Problem Resolution
Ribbon Out Error
  • If you are not using ribbon make sure both the printer and software/driver are configured for Direct Thermal

  • Verify the ribbon is correctly loaded and fully pushed on to the Ribbon Supply spindle to assure it passes over the Ribbon Sensor when the printhead is closed.  

  • Verify the ribbon sensor is properly calibrated for the ribbon being used. Perform a calibration procedure 

  • Try Defaulting and verify printer has calibrated correctly 
     
  • If using colored ribbons and normal adjustments fail to allow proper function then review this document. 
Ribbon In Error
  • The printer is detecting ribbon but configured for Direct Thermal (no ribbon mode). Change the LCD Print Mode to Thermal Transfer if using ribbon or if using Direct Thermal remove the ribbon. Verify the driver/software settings match the printer settings.
     
  • The sensor is not calibrated properly. Perform a calibration procedure 

 .

Ribbon Wrinkle



  • Verify the ribbon is loaded correctly 

  • Verify the media guides are properly set to keep the media from wandering away from the inner guides 

  • Adjust the head pressure to assure the pressure is balanced across the media. 

  • Try increasing the Ribbon Supply Spindle tension. 

  • Verify the media and ribbon combination is appropriate
Not detecting a ribbon out condition
  • Verify the ribbon is loaded correctly 

  • The sensor is not calibrated properly. Perform a calibration procedure 

  • If using colored ribbons and normal adjustments fail to allow proper function then review this document. 
Ribbon Breaking or Tearing
  • Verify the ribbon is loaded correctly 

  • Reduce the darkness setting in the LCD Display and driver/software
     
  • Verify your media and ribbon combination is compatible so the burn temperature does not have to be set too high
Ribbon Stalling
  • Verify the inked side of the ribbon is facing the labels 

  • Decrease the Ribbon Supply Spindle tension setting it to low. 

  • Increase the head pressure to assure the pressure is balanced across the media. 

  • Decrease the darkness and verify the media and ribbon combination is appropriate for the application